AP Service Restarts in CA Domain

Incident Report for FortiEdge Cloud

Resolved

This incident has been resolved.
Posted Dec 08, 2025 - 17:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 08, 2025 - 13:15 UTC

Investigating

We are currently observing intermittent service degradation in the few nodes of CA domain due to recurring sporadic AP service restarts. This behavior may lead to:
Occasional connectivity disruptions
Reduced system responsiveness
Access points briefly disconnecting and reconnecting to the cloud
Please note that wireless network service will remain uninterrupted during the AP reconnection period, and no user impact is expected from the reconnection itself. There is no impact on Switches and Extenders.
Our team is actively investigating the root cause.

Thank you for your patience and understanding.
Posted Dec 08, 2025 - 11:59 UTC
This incident affected: Canada(Global) (REST API, Network Management Portal, Main Dashboard).
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